1. Parties and definitions
“We” or “Ostati.AI” is the provider of the service. A “customer” is an organisation (restaurant, café, hotel, chain) that uses the service for its team. A “user” is anyone who signs in: a waiter, manager, author or owner. If you accept these terms on behalf of an organisation, you confirm you are authorised to do so.
If we have a separate written agreement with a customer, it prevails over these terms where the two differ.
2. Accounts and sign-in
An employee’s account is created by their manager using a phone number. Employees sign in with an SMS code; managers and authors with an email and password. Accounts are personal: don’t hand yours to anyone or share your sign-in code. If you think someone else has access to your account, tell us right away.
The customer is responsible for whom it adds, for making sure its employees know what data is processed, and for its administrators using the service in line with these terms.
3. The public demo
The demo is open to everyone without registration. It is meant for trying the service: anything entered there may be deleted at any time, so please don’t enter personal information.
4. Plans, pilot and payment
- The pilot is free for 30 days. It does not turn into a paid plan automatically — we agree on what comes next together.
- Paid plans are monthly and priced by the number of active employees (seats). The price in GEL is agreed in a quote or invoice.
- Invoices are issued at the start of each billing period and are due within 10 days unless agreed otherwise. Prices exclude taxes required by law unless stated otherwise.
- We give at least 30 days’ notice of a price change. It applies from the next billing period.
- If a payment is more than 30 days late, we may suspend access after prior notice. Data is not deleted during a suspension.
5. Acceptable use
You will not use the service to: upload unlawful or offensive content, or content that infringes others’ rights; gain access to other people’s accounts or data; overload the system, bypass security or reverse-engineer the code; scrape or resell the service or its training materials; or use the AI assistant for purposes unrelated to the service. If these rules are broken, we may restrict or suspend the account.
6. Content and intellectual property
Customer content — venue tips, custom lessons, images and other material — belongs to the customer. You allow us to store, translate, process and show it to the customer’s users solely to provide the service. The customer confirms it has the rights needed for anything it uploads.
Ostati.AI content — the standard training programme, quizzes, 3D scenes and models, design, software and brand — belongs to us. During the subscription, the customer and its users get a non-exclusive, non-transferable right to use it to train their own team.
We may use feedback and ideas you share with us to improve the service, with no obligation to you.
7. The AI assistant
The AI assistant relies first on the customer’s tips, then on the Ostati.AI knowledge base and general professional knowledge. Its answers are generated automatically and may be inaccurate or incomplete. It does not replace a manager’s instructions, venue rules, or medical, legal or food-safety advice. On allergies, food safety and guests’ health, always follow your venue’s procedures and check with the kitchen or a manager.
8. Certificates
An Ostati.AI certificate confirms that the user completed the relevant level of the training programme and its exam. It is not a state-recognised qualification or professional licence. Certificates can be verified by code at app.ostati.ai.
9. Availability and changes
We aim to keep the service running continuously, but it may be interrupted by maintenance, provider outages or causes beyond our control. A service level agreement (SLA) applies only where agreed in an enterprise contract. We keep improving the service; if we significantly reduce a feature a customer actively uses, we will give notice in advance.
10. Term and termination
A customer can cancel at any time, effective at the end of the current billing period — just write to us. We may terminate with 30 days’ notice, or immediately for a material breach of these terms. For 30 days after termination, on request, we will provide the customer with an export of its employees’ progress and its own content. After that, data is deleted within the periods set in the privacy policy.
11. Limitation of liability
To the extent the law allows, the service is provided “as is”. We are not liable for indirect damage, including lost revenue, lost data or harm to business reputation. Our total liability for any claim does not exceed the amount the customer paid us in the previous 12 months. This limit does not apply to damage caused intentionally or through gross negligence.
12. Governing law and disputes
These terms are governed by the laws of Georgia. We will first try to resolve any dispute by negotiation: write to hello@ostati.ai and we will work on a solution together within 30 days. If we can’t agree, the dispute will be heard by Tbilisi City Court.
13. Changes to these terms
We may update these terms. We will tell customers about material changes by email or in the admin panel at least 30 days in advance. If you don’t accept the new terms, you can cancel before they take effect.